Around 2:30 p.m. yesterday afternoon, (just a few hours after I finally cancelled my satellite Internet service), my access to the Internet through my Virgin Mobile MiFi device stopped working. After trying to restart the device a few times and doing some other troubleshooting, I decided to call Virgin Mobile to see if they knew what was happening.
When I finally got through to a technician (around 3:15), they told me that they were aware of the outage and that I should try connecting again in about four hours. We still went ahead and tried it throughout the rest of the day anyway without any luck. By 9 p.m. last night, it still wasn’t working, so I decided to call back and ask for an update. The Virgin Mobile technician told me they were still working on the outage and asked me to try again in about two hours.